Privacy Policy

Effective Date: May 8, 2026  |  Last Updated: May 8, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's ("we," "us," "our," or "the Company"). Hangry Joe's is a food service business operating in the United States, committed to delivering excellent dining experiences while maintaining the highest standards of privacy and data protection for our customers, website visitors, and business partners.

This Privacy Policy applies to all personal information collected through our website located at hangryjoes-food.rest, our online ordering systems, in-store interactions, loyalty programs, email communications, and any other services or platforms we operate (collectively referred to as "Services").

We take your privacy seriously. This Privacy Policy has been drafted in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue your use of our Services immediately.

1.1 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with Hangry Joe's. Below is a detailed breakdown of the types of data we may collect:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us directly, we may collect the following personal identification details:

• Full name — to address you personally and process your orders
• Email address — for order confirmations, account management, and marketing communications
• Phone number — for order updates and customer support purposes
• Mailing or delivery address — to fulfill delivery orders and send correspondence
• Billing information — including credit/debit card details processed securely through our payment partners
• Date of birth — where required for age verification purposes
• Account credentials — usernames and encrypted passwords for registered accounts

2.2 Order and Transaction Data

When you place an order through our website or app, we collect transaction-related information, including:

• Items ordered, quantities, and special instructions or dietary preferences
• Order history and purchase frequency
• Payment method type (e.g., credit card, debit card, digital wallet)
• Delivery or pickup location details
• Timestamps of orders placed and fulfilled
• Promotional codes or discount vouchers applied

2.3 Usage and Behavioral Data

As you navigate our website and digital platforms, we automatically collect data about your interactions, including:

• Pages visited, links clicked, and time spent on each page
• Search queries entered on our website
• Menu items browsed and added to cart (even if not purchased)
• Referring website or source that directed you to our site
• Frequency and duration of visits
• Session recordings and heatmap data for UX improvements

2.4 Device and Technical Information

We collect technical data about the device and browser you use to access our Services:

• IP address — used for geolocation, fraud prevention, and analytics
• Browser type and version (e.g., Chrome, Safari, Firefox)
• Operating system (e.g., Windows, macOS, Android, iOS)
• Device type — desktop, mobile, or tablet
• Device identifiers — unique identifiers such as mobile advertising IDs
• Screen resolution and language settings
• Cookie identifiers and similar tracking technologies

2.5 Location Data

With your consent, we may collect precise or approximate location data to:

• Confirm your delivery address and calculate delivery routes
• Show you nearby Hangry Joe's locations
• Personalize your experience based on your geographic area
• Provide location-based promotions and offers

You may disable location access at any time through your device settings. However, some features of our Services may be limited without this information.

2.6 Communications and Feedback Data

When you communicate with us via email, phone, contact forms, social media, or customer support channels, we may collect:

• Content of your messages and inquiries
• Customer reviews, ratings, and testimonials you submit
• Survey responses and feedback forms
• Records of customer support interactions

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience and gather analytics data. For detailed information about the cookies we use, please refer to our Cookie Policy available on our website. By continuing to use our Services, you consent to our use of cookies in accordance with our Cookie Policy.

2.8 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Social media platforms — if you connect your social account or interact with our social media pages
• Third-party ordering platforms — such as delivery aggregators or food ordering apps
• Marketing partners — who provide demographic and interest-based data
• Analytics providers — who supply enriched behavioral data
• Payment processors — who confirm transaction completion

3. How We Use Your Information

Hangry Joe's uses the personal information we collect for a variety of legitimate business purposes. We are committed to using your data only in ways that are fair, transparent, and consistent with your reasonable expectations.

3.1 Service Provision and Order Fulfillment

The primary purpose for which we collect your data is to provide you with our food services. Specifically, we use your information to:

• Process and fulfill your food orders, whether for delivery, pickup, or dine-in
• Communicate order status, confirmations, and delivery updates
• Manage your account and maintain your order history
• Process payments and issue refunds or credits when applicable
• Provide personalized recommendations based on your order history and preferences
• Facilitate loyalty programs, rewards, and promotional offers you have opted into

3.2 Customer Support

We use your information to respond to your inquiries, complaints, and requests, and to provide ongoing customer support. This includes resolving disputes, troubleshooting issues, and improving our service based on your feedback.

3.3 Analytics and Service Improvement

We analyze aggregated and individual usage data to:

• Understand how customers navigate our website and use our Services
• Identify popular menu items, peak ordering times, and customer preferences
• Optimize website performance, layout, and user experience
• Develop new features, products, and menu items
• Conduct internal research and business intelligence activities
• Measure the effectiveness of our marketing campaigns

3.4 Marketing and Promotional Communications

With your consent where required by law, we may use your contact details and behavioral data to:

• Send promotional emails, newsletters, and special offers
• Deliver targeted advertisements on our website, social media, or third-party platforms
• Notify you about new menu items, seasonal promotions, or limited-time deals
• Conduct surveys and market research
• Personalize marketing messages based on your purchase history and preferences

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

We may use or disclose your information as necessary to:

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from law enforcement or government authorities
• Enforce our Terms of Service and other applicable agreements
• Protect the rights, property, and safety of Hangry Joe's, our customers, employees, and the general public
• Detect, prevent, and investigate fraudulent transactions, abuse, or illegal activity

3.6 Business Operations and Administrative Purposes

We use data for general operational purposes, including record-keeping, accounting, auditing, reporting, and internal administration. This processing is necessary for the legitimate operation of our food business.

4. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information to third parties for monetary compensation. However, we may share your data in the following circumstances:

4.1 Service Providers and Vendors

We work with trusted third-party service providers who assist us in operating our business. These providers have access to your personal information only as necessary to perform their services and are contractually obligated to protect your data. Our service providers include:

• Payment processors — to securely handle credit/debit card transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Email and SMS marketing platforms — to send communications on our behalf
• Website hosting and cloud infrastructure providers
• Analytics and performance monitoring tools (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and cybersecurity services

4.2 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or similar business transaction, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate potential wrongdoing in connection with our Services
• Protect the personal safety of our users, customers, or the public
• Protect against legal liability

4.4 Advertising and Analytics Partners

We may share aggregated, de-identified, or pseudonymized data with advertising networks and analytics partners to help us understand our audience and improve our marketing. This data does not directly identify you. Where required by law, we obtain your consent before sharing personally identifiable information with advertising partners for targeted advertising purposes.

4.5 With Your Consent

We may share your personal information with other third parties when you have explicitly given us your consent to do so. You may withdraw this consent at any time by contacting us at [email protected].

5. Data Security

Protecting your personal information is a top priority for Hangry Joe's. We implement a range of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, destruction, or loss.

5.1 Technical Safeguards

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Encrypted data storage — sensitive data including payment information is stored in encrypted format
• Firewalls and intrusion detection systems — to protect our network infrastructure
• Access controls — only authorized personnel with a legitimate business need can access personal data
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) for administrative system access

5.2 Organizational Safeguards

• Regular employee training on data privacy and security practices
• Strict data access policies based on the principle of least privilege
• Confidentiality agreements with employees and contractors who handle personal data
• Incident response procedures to address data breaches promptly

5.3 Limitations of Security

While we take every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have various rights regarding your personal information. Hangry Joe's respects and supports the exercise of these rights.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

6.2 General Privacy Rights for All Users

Regardless of your state of residence, all Hangry Joe's users have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we update or correct inaccurate information
• Right to Deletion: Request erasure of your personal data where there is no legitimate reason for us to retain it
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to Opt-Out of Marketing: Unsubscribe from promotional communications at any time

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: hangryjoes-food.rest

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need additional time (up to 90 days total), we will notify you of the extension and the reason for the delay. We will verify your identity before processing your request to protect against unauthorized access.

You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide written permission from you and we may require you to verify your identity directly with us.

7. Cookie Policy Overview

Hangry Joe's uses cookies and similar tracking technologies on our website to improve your experience, analyze site traffic, and support our marketing activities. This section provides a brief overview; please consult our full Cookie Policy on our website for complete details.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including session management, shopping cart functionality, and login authentication. These cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website, including pages visited and error messages, to help us improve site performance.
• Functional Cookies: Remember your preferences and settings, such as language choice, location, and saved cart items, to provide a personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements on our website and across other websites. They track your browsing habits to make advertising more relevant to your interests.

7.2 Managing Your Cookie Preferences

You can manage, disable, or delete cookies through your browser settings. You may also use third-party tools such as the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out program to control targeted advertising cookies. Please note that disabling certain cookies may impact the functionality of our website and Services.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are outlined below:

When personal data is no longer required for its original purpose, it is securely deleted, anonymized, or archived in accordance with applicable legal requirements. You may request early deletion of your data by contacting us, subject to our legal obligations to retain certain information.

9. Children's Privacy

Hangry Joe's is a food service business whose website and online ordering Services are directed at adults. We do not knowingly solicit, collect, or use personal information from minors under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child under 18, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. For ages 13 to 17, parental oversight of online activity is strongly encouraged.

Parents or guardians who believe their child has provided personal information to us without their consent should contact us promptly so that we can remove such information from our systems.

10. International Data Transfers

Hangry Joe's is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers, partners, and vendors may be located in, or operate from, countries outside the United States.

When your personal information is transferred to or accessed from other countries, we take appropriate steps to ensure that your data receives adequate protection in accordance with applicable US privacy laws and regulations, including:

• Entering into data processing agreements with our third-party vendors that include contractual protections for your personal information
• Requiring service providers to maintain appropriate technical and organizational security measures
• Restricting data transfers to countries or entities that provide an adequate level of data protection
• Ensuring compliance with the FTC Act and applicable state privacy laws governing cross-border data transfers

By using our Services, you understand and acknowledge that your personal information may be transferred to, stored, and processed in jurisdictions outside of your state or country of residence. We are committed to ensuring your privacy rights are respected regardless of where your data is processed.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery partners, or other external resources. This Privacy Policy applies solely to information collected by Hangry Joe's through our own Services and does not cover the privacy practices of any third-party websites or services.

We are not responsible for the content, privacy policies, or data practices of third-party websites. We encourage you to review the privacy policy of any third-party website you visit before providing any personal information. The inclusion of a link on our website does not imply endorsement of that third party's privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal that you can activate to indicate your preference for websites not to track your browsing activity. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals from browsers.

However, you can manage your tracking preferences through our cookie settings and opt-out tools as described in our Cookie Policy. We also honor Global Privacy Control (GPC) signals as required by applicable state laws, including California law under the CPRA.

13. Marketing Communications and Opt-Out

Hangry Joe's may send you promotional emails, SMS messages, push notifications, and other marketing communications about our menu, offers, loyalty programs, and special events. We will only send marketing communications to you where we have your consent or another lawful basis to do so.

13.1 Opting Out of Email Marketing

You may unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link included in every marketing email, or by contacting us directly at [email protected]. Please allow up to 10 business days for your opt-out request to be processed.

13.2 Opting Out of SMS Marketing

If you have opted in to receive marketing text messages from us, you may unsubscribe at any time by replying "STOP" to any SMS message. Standard message and data rates may apply.

13.3 Opting Out of Targeted Advertising

You may opt out of targeted or interest-based advertising by adjusting your cookie preferences on our website or by visiting the following industry opt-out tools:

• Network Advertising Initiative (NAI): optout.networkadvertising.org
• Digital Advertising Alliance (DAA): optout.aboutads.info

Please note that opting out of targeted advertising does not mean you will not receive any advertisements — you may still see generic ads that are not based on your personal preferences.

14. How to File a Privacy Complaint

If you have concerns about how Hangry Joe's handles your personal information and you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority or consumer protection agency.

14.1 Filing a Complaint with Us First

We encourage you to first contact us directly to allow us the opportunity to resolve your concern:

• Email: [email protected]
• Website: hangryjoes-food.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

14.2 Escalating Your Complaint — California Residents

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General's Office: oag.ca.gov/privacy

14.3 Escalating Your Complaint — Federal Level

For complaints related to unfair or deceptive trade practices, you may contact the Federal Trade Commission (FTC), which enforces consumer privacy protections under the FTC Act:

• Federal Trade Commission: ftc.gov/complaint
• FTC Consumer Information: consumer.ftc.gov

14.4 State-Specific Consumer Protection Offices

Residents of other states may contact their respective state attorney general's office or consumer protection division to report privacy concerns. A directory of state attorneys general is available at www.naag.org.

15. Changes to This Privacy Policy

Hangry Joe's reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or Service features. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the changes
• Send an email notification to registered users where the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, please discontinue your use of our Services and contact us to request deletion of your personal data.

16. Legal Basis for Processing (For Applicable Jurisdictions)

Where required by applicable law, we process your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to fulfill orders, manage your account, and deliver our food services as agreed
• Legitimate Interests: Processing for fraud prevention, security, analytics, and improving our services — where our interests do not override your fundamental rights
• Legal Obligation: Processing required to comply with applicable US federal, state, and local laws
• Consent: Where you have provided explicit consent, such as for marketing communications or non-essential cookies

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Hangry Joe's handles your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

This Privacy Policy was last reviewed and updated on May 8, 2026. Hangry Joe's is committed to protecting your privacy and will continue to review and update this policy as necessary to reflect changes in law, technology, and business operations.